ABOUT FORSEE POWER

A major player in the field of smart and connected batteries. We design, develop, and manufacture high-performance battery solutions for various markets such as electromobility, stationary energy, and industrial applications.

Benefits:

– Paid Time Off
– Meal Vouchers
– Health Insurance
– Profit Sharing

Job Description

Currently expanding, we are currently looking for a talented and passionate After-Sales Service Assistant to join our dynamic team.

Under the responsibility of the After-Sales Service Coordinator, the After-Sales Service Assistant is responsible for handling customer complaints. You are the first point of contact for customer complaints received by phone or email and must ensure the follow-up of open files until their closure.

You will need to:

Organize, track, and prioritize customer complaints received in the generic mailbox or via a ticketing tool:

• Ensure the processing of the mailbox and/or ticketing tool and ensure that all required information is available to process the customer’s request.
• Based on the information provided, perform a pre-diagnosis and prioritize the customer complaint in order to propose an appropriate solution (repair, scheduling a technician on-site, etc.).
• Report customer complaints to the manager when the processing time exceeds the expected ‘standard’ processing time.

Enter customer after-sales service orders:

• Enter after-sales service orders for sending repaired products to customers or shipping free or paid spare parts.
• Enter the necessary proformas to organize the shipment of products under warranty.

In the context of billable service processing:

• Prepare after-sales service quotations (on-site repair, spare parts sales, training, etc.).
• Invoice after-sales service.

You will have the opportunity to work with a multidisciplinary team contributing to innovation for a better impact and ensuring our energy future.

Profile

⚡ WHAT WE ARE LOOKING FOR IN YOU

• A great passion for innovation and clean energy.
• A thirst for learning and pushing your limits.
• Overflowing energy and creativity to solve complex problems.
• Ability to read and interpret Diag report curves to determine the appropriate action to take.
• Spoken and written English.
• Expert in after-sales process management.
• Ability to handle emergencies.
• Proficiency in Office suite computer tools.

Graduated from a Bac+2 program in administrative management (ADV, commerce, after-sales service) with at least 3 years of experience in a similar position.

👩👨‍🦱 WHAT WE OFFER YOU

1. A stimulating work environment: We firmly believe in creating an inclusive and welcoming work environment for all. We are dedicated to promoting diversity, equity, and inclusion throughout all levels of our company and strongly encourage candidates from all backgrounds, beliefs, and orientations to join our innovative team in the field of electric batteries.
2. Professional development opportunities: We invest in the development of our employees by offering continuous training programs, opportunities for internal mobility, and exciting projects that will allow you to develop your skills.
3. Impact on the world: By joining Forsee Power, you will contribute to the transition to cleaner and more sustainable mobility, as well as to the improvement of energy performance in various industrial sectors.
4. Work-life balance: We believe in the importance of balance and well-being. At Forsee Power, we offer flexible schedules, attractive social benefits, and opportunities for personal development.

Ready to take on the challenge and be part of a Group leading the energy revolution? Join us to shape the future of electric mobilit