Contact:

XIAO Sherry
HR & Admin Supervisor – China
Contact e-mail: sherry.xiao@forseepower.com

A PROPOS DE FORSEE POWER

Forsee Power is a French industrial group specializing in smart battery systems for the electric transport (buses, trucks, trains), portable and mobile equipment (scooters, medical equipment, robotics) and stationary energy storage markets. With operations in Europe, China, Asia and North America, the Group designs, assembles and supplies on-site or remote installation, commissioning and maintenance of its energy management systems, based on the most robust cells on the market.

Driven by a keen sense of innovation, customer satisfaction and operational excellence, our teams strive to develop solutions for every application that guarantee safety, reliability, durability and performance for a sustainable energy transition.

Become a player in sustainable electromobility!

Every day, we help our customers develop clean mobility solutions with our high-performance, sustainable battery systems.

Forsee Power is looking for dynamic, agile profiles to participate in its strong growth strategy, eager to share its culture of excellence and human values. As an international player, we offer an innovative and multicultural working environment to passionate teams.

Apply today and contribute your expertise!

Benefits :

• RTT
• Luncheon vouchers
• Health insurance
• 50% transport reimbursement
• Profit-sharing

Mission

JOB DESCRIPTION

We are currently looking for a talented and passionate Customer Quality  to join our dynamic team.

In this role, you will be responsible for :

• Organize and lead team members investigate, solve all customer complaint issues.
• Lead and ensure preventive actions were established according to customer complaint issues.
• Be part of the NPI team to review / verify / validate the new components to insure safe, quality transfer of new product to production.
• Creating the quality relevant documentations for customer complaint relevant activities.
• Visit customer site for kindly support solve customer site quality issue.
• Keep good relationship with customer and enhance customer satisfaction.
• Involve and organize team understand quality standard, Spec, standard, and transfer company standard document.
• Leader and push close all the 8D of customer complaint.
• Lead and push reduce customer complaint and return.
• Follow up the relevant job superior/manager assigned.

You will have the opportunity to work with a multidisciplinary team contributing to innovation for a better impact and securing our energy future.

Profile

⚡ WHAT WE’RE LOOKING FOR IN YOU

• College or Bachelor’s degree, major related to mechanical / electronic.
• At least 10 years working experience in production or quality fields.
• Internal auditor certificate holder and having internal audit experience will be preferred.
• Quality engineering experience in battery field and / or in automotive field is a plus.
• Be familiar with IATF16949 and be good at the use of quality tools, APQP, PPAP, SPC, MSA, FMEA.
• Very good skill of usage 8D, fish bone, 5why, failure tree solve customer complaint issue.
• Good English skill, reading, writing, and speaking.
• Good at communication and personnel skill.
• Can be a good team player.

👩👨‍🦱  WHAT WE OFFER

1. A stimulating work environment: You’ll join a talented and diverse team that values collaboration, innovation and excellence. At Forsee Power, we encourage creativity and initiative.

2. Professional development opportunities: We invest in the development of our employees by offering ongoing training programs, internal mobility opportunities and exciting projects that will enable you to develop your skills.

3. Impact on the world: By joining Forsee Power, you will contribute to the transition towards cleaner, more sustainable mobility, as well as to the improvement of energy performance in various industrial sectors.

4. Work-life balance: We believe in the importance of balance and well-being. At Forsee Power, we offer flexible working hours, attractive benefits and opportunities for personal development.

Are you ready to take up the challenge and become part of a Group that is leading the energy revolution? Join us in shaping the future of electric mobility and clean energy.

Customer Quality (F/H)

联系人：

 XIAO Sherry

肖雪莉

人力资源与行政主管 – 中国

联系邮箱：sherry.xiao@forseepower.com

关于 Forsee Power

Forsee Power 是一家法国工业集团，专门为电动交通工具（公共汽车、卡车、火车）、便携式移动设备（滑板车、医疗设备、机器人）和固定储能市场提供智能电池系统。集团在欧洲、中国、亚洲和北美都有业务，以市场上最耐用的电池为基础，设计、组装并提供现场或远程安装、调试和维护能源管理系统。

在敏锐的创新意识、客户满意度和卓越运营的驱动下，我们的团队努力为各种应用开发解决方案，以确保安全、可靠、耐用和性能，实现可持续的能源转型。

成为可持续电动交通领域的参与者！

每天，我们都在用高性能、可持续的电池系统帮助客户开发清洁交通解决方案。

Forsee Power 渴求充满活力、思维敏捷的人才参与其强劲的发展战略，并渴望分享其卓越文化和人文价值。作为一家国际化公司，我们为充满激情的团队提供创新和多元文化的工作环境。

立即申请，贡献您的专长！

优势 ：

• RTT
• 午餐券
• 医疗保险
• 50% 交通费报销
• 利润分享

任务

职位描述

我们目前正在寻找一位才华横溢、充满激情的客户质量专员加入我们充满活力的团队。

在这个岗位上，您将负责：

• 组织并领导团队成员调查、解决所有客户投诉问题。
• 领导并确保根据客户投诉问题制定预防措施。
• 作为 NPI 团队的一员，审查/验证/确认新部件，确保新产品安全、优质地投入生产。
• 为客户投诉相关活动创建质量相关文件。
• 访问客户现场，协助解决客户现场的质量问题。
• 与客户保持良好关系，提高客户满意度。
• 参与并组织团队了解质量标准、规范、标准以及公司标准文件的传递。
• 领导并推动关闭所有 8D 客户投诉。
• 领导并推动减少客户投诉和退货。
• 跟进上级/经理分配的相关工作。

您将有机会与多学科团队一起工作，为创新做出贡献，从而产生更好的影响并确保我们能源的未来。

简介

⚡ 我们希望您具备的条件

• 大专或本科学历，机械/电子相关专业
• 至少 10 年生产或质量领域的工作经验。
• 持有内部审计员证书并有内部审计经验者优先。
• 有电池领域和/或汽车领域质量工程经验者优先。
• 熟悉 IATF16949，善于使用质量工具、APQP、PPAP、SPC、MSA、FMEA。
• 熟练使用 8D、鱼骨、5why、失效树解决客户投诉问题。
• 良好的英语读写说能力。
• 擅长沟通和人事技能
• 具有良好的团队合作精神。

👩👨‍🦱 我们提供的服务

1. 令人振奋的工作环境： 您将加入一个才华横溢的多元化团队，这个团队重视合作、创新和卓越。在Forsee Power，我们鼓励创造力和主动性。

2. 职业发展机会： 我们为员工的发展投资，提供持续的培训计划、内部流动机会和令人兴奋的项目，使您能够发展自己的技能。

3. 影响世界： 加入 Forsee Power，您将为向更清洁、更可持续的交通方式转变，以及提高各工业部门的能源绩效做出贡献。

4. 工作与生活的平衡： 我们相信平衡和幸福的重要性。在 Forsee Power，我们提供灵活的工作时间、有吸引力的福利和个人发展机会。

您准备好迎接挑战，成为引领能源革命的集团一员了吗？加入我们，共同打造电动交通和清洁能源的未来。