MAKE SENSE OF YOUR DAILY LIFE BY TAKING PART IN THE DECARBONIZATION OF TRANSPORT

Transport is responsible for 37% of CO2 emissions worldwide, and at Forsee Power we are convinced that the electrification of vehicles with intelligent, sustainable battery systems will help mitigate climate change.

Since 2011, Forsee Power has positioned itself as a leader in its markets and benefits from a unique presence in Europe (France and Poland), Asia (China and India) and North America (Ohio). The confidence of our international customers encourages us to continue innovating to offer the heavy and light vehicle markets high-performance, durable and safe battery systems for zero-emission mobility.

At Forsee Power, we offer you the chance to join the battery industry, where you’ll be serving the biggest names while working in a human-scale company with a very international dimension.

Are you looking for a company committed to the energy transition to carry out your mission in the field of After Sales Service? Apply today and put your expertise to work!

The After-Sales Engineering Manager is responsible for the tools, methods and deliverables to ensure the highest level of APV service for our products once at our heavy vehicle, light vehicle and rail customers.

MAIN DUTIES:

• Manage the engineering team of the After-Sales and Customer Satisfaction department.
• Ensure the definition of APV deliverables for all new products to ensure APV service at the best level of Quality and cost: technical documentation, diagnostic and repair strategy and tools, technical training offer.
• Define and promote APV requirements during the scoping, development and implementation phases of new products for our customers.
• Manage the convergence of APV deliverables in coordination with R&D, program and business teams.
• Define a remote diagnosis and repair strategy and associated technical solutions.
• Define, in collaboration with R&D teams, an operational battery inventory management strategy to meet our customers’ long-term needs.
• Manage level 2 quality analyses of customer incidents, obtain 8Ds and support customer deployment of technical solutions.
• Investigate service/recall campaign files to obtain the decisions necessary for the Group’s quality performance.
• Develop a strategy and its implementation within the organization, covering all Group sites, products and markets, to support the Group’s growth.
• Manage the worldwide budget (OPEX and CAPEX) and the cost/resource balance to successfully carry out management missions.

QUALITIES WE LOOK FOR

To join our teams, make sure you meet the following requirements:

• Ability to manage teams.
• Good internal and external communication skills.
• Leadership.
• Knowledge of engineering development methods, tools and processes: in particular, knowledge of Agile processes.
• Knowledge of 8D quality problem-solving processes.
• Documentation management, maintenance manual and training structure.
• Knowledge of ERP.

BENEFITS

• Remuneration is made up of a fixed and a variable part depending on the achievement of individual objectives.
• Partial teleworking possible.
• Mobility card.
• Possibility of luncheon vouchers.
• RTT.