Vice President Customer Service & After Market
You are eager to get involved in the strategic projects of an innovative company, interested in the challenges of energy transition and motivated by the development of multidisciplinary skills, associated with a systemic approach.
Then join us by applying for this position!
As a member of Forsee Power’s Comex, your mission will be to create and develop the Aftermarket business, teams and services worldwide.
You define the company’s After-Sales Service policy with the people concerned and ensure its implementation by recommending the appropriate organization.
After an induction period including training in our products, you will be given the following tasks:
+ You are the the Customer voice and advocate within the Company
+ You set up and ensure the monitoring of processes, listen to the market, the competition, legal regulations and drive the necessary actions. You ensure a weekly report of your activity to the General Management, are in charge of building a coherent after-sales policy, from a human and organizational point of view, you maintain and then develop commercial performance.
+ You deliver customer expectations according to contractual aftermarket commitments and ensure, with the teams, a high level of repair performance
+ You review contract for warranty and Aftermarket services, you support Customer in detecting quality issue as soon as possible and contribute to solve them
+ You manage potantial crisis
Budget management / reporting
+ You prepare the OPEX and CAPEX budget, report a P&L and present a quarterly activity review
+ You manage a team of 20 employees whom you support in their development,
We are looking for candidates with real technical expertise acquired in an industrial environment, a culture of operational excellence and a collaborative spirit, mastering the following skills:
+ With an engineering or comerciale background, you have several years of experience in Aftermarket in a similar industry (automotive, rail transport, bus, trucks, aeronautics, energy, etc.). Repair center experience is a plus
+ Business development and knowledge of contract management
+ Knowledge of Quality, Customer Satisfaction and 8D process tools
+ Continuous improvement of the business unit
+ Curiosity and Innovation
+ Clear communication to managers, teams, colleagues and clients
+ Ability to handle conflicting discussions with a solution-oriented mindset